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Accountability framework for managing stakeholders of health programs
Kathryn H Dansky1, Larry S Gamm
1Department of Health Policy and Administration, The Pennsylvania State University, University Park, Pennsylvania, USA.
Journal of Health Organization and Management
|November 13, 2004
Summary
Effective stakeholder management is key for healthcare program sustainability. This study presents a model to understand and manage diverse stakeholder interests in health service organizations, particularly for telehealth initiatives.
Area of Science:
- Health Services Research
- Organizational Behavior
- Healthcare Management
Background:
- Program sustainability in healthcare relies on understanding stakeholder incentives and management.
- Health service organizations face complex stakeholder dynamics.
- Telehealth programs require specific stakeholder engagement strategies.
Purpose of the Study:
- To present a conceptual model of four stakeholder interest types in health service organizations.
- To identify key stakeholders in telehealth programs.
- To compare stakeholder influence based on organizational ownership and analyze management practices.
Main Methods:
- Quantitative and qualitative analyses were employed to empirically support the stakeholder model.
- Stakeholder identification within telehealth programs was conducted.
- Comparative analysis of stakeholder influence and management practices across organizational ownership types.
Main Results:
- Empirical evidence supports the proposed conceptual model of stakeholder interests.
- Key stakeholders in telehealth programs were identified and their influence analyzed.
- Distinct management practices were observed in relation to different stakeholder groups and organizational ownership.
Conclusions:
- The developed stakeholder model serves as a practical management tool for healthcare organizations.
- The stakeholder framework is a valuable tool for organizational research in healthcare.
- Effective stakeholder management is crucial for the sustainability of health service programs, especially telehealth.