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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Talking to health managers about change: heroes, villains and simplification
1Department of Management Studies, University of York, York, UK.
Abstract:
This paper presents contextual and empirical analyses of the pressures on senior health managers in the NHS through an examination of the documents produced by the NHS National Co-ordinating Centre for Service Delivery and Organisation on "Managing change". The result is a discussion and advocacy of the means through which "knowledge" with "knowing" might be brought together in the NHS to move it more towards an evidence-based approach to management.
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