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Published on: February 16, 2011
Quality management in health care: a 20-year journey
1TQM Division, Instituto Universitario de Evaluación Sanitaria, Facultad de Medicina, Universidad Complutense de Madrid, Madrid, Spain.
Abstract:
In this article, the total quality programme in the Spanish healthcare system (1986-1992) and the subsequent quality improvement steps that have led to definition and implementation of such an integrated framework, seeking a quality management system and patient safety, are discussed.
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