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Understanding a VA preventive care clinical reminder: lessons learned
Carolyn Wallace1, Michael Hatzakis, Marcia W Legro
1VA Spinal Cord Injury Quality Enhancement Research Initiative, Health Services Research and Development, VA Puget Sound Health Care System, Seattle, Washington, USA.
Summary
Computerized clinical reminders (CCR) improve influenza vaccination adherence in spinal cord injury (SCI) centers. However, nurses face technical and administrative challenges with CCR implementation, impacting preventive care delivery.
Area of Science:
- Health Informatics
- Preventive Medicine
- Spinal Cord Injury Care
Background:
- Computerized clinical reminders (CCR) are known to improve adherence to preventive care measures.
- Implementing CCRs for influenza vaccination in Veterans Health Administration (VHA) spinal cord injury (SCI) centers presents unique challenges.
Purpose of the Study:
- To identify and analyze the lessons learned from using a CCR for influenza vaccination in SCI centers.
- To understand the technical and administrative barriers affecting CCR utilization by nursing staff.
Main Methods:
- Qualitative data collection through semi-structured interviews, e-mail questionnaires, and telephone calls with healthcare staff.
- Analysis of identified issues through discussions with local and national experts and problem-solving activities.
Main Results:
- Two national-level issues were identified: taxonomy for identifying SCI patients and the influenza vaccine "due date" configuration.
- Local issues included nurse authorization, usability for inpatients/outpatients, electronic medical record (EMR) connectivity, CCR configuration, training, and technical support.
Conclusions:
- Addressing both national and local technical and administrative issues is crucial for effective CCR implementation in SCI care.
- Optimizing CCRs requires addressing system configuration, user authorization, and comprehensive training to enhance influenza preventive care delivery.