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Managing team interpersonal processes through technology: a task-technology fit perspective.

Likoebe M Maruping1, Ritu Agarwal1

  • 1Decision and Information Technologies Department, Robert H. Smith School of Business, University of Maryland.

The Journal of Applied Psychology
|December 9, 2004
PubMed
Summary
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Effective virtual teams align communication technologies with interaction needs. This model guides matching information and communication technologies (ICTs) to team processes like conflict management and motivation for better virtual collaboration.

Area of Science:

  • Information Systems
  • Organizational Behavior
  • Communication Studies

Background:

  • Virtual teams rely heavily on information and communication technologies (ICTs) for interaction.
  • Ensuring effectiveness in virtual teams requires optimizing the use of these technologies for interpersonal communication.

Purpose of the Study:

  • To develop a theoretical model for enhancing virtual team effectiveness.
  • To guide virtual teams in matching communication technologies to specific interpersonal interaction needs.

Main Methods:

  • Utilizing the task-technology fit paradigm as a foundational framework.
  • Applying media synchronicity theory to analyze ICT functionalities.
  • Mapping ICT functionalities to key interpersonal processes: conflict management, motivation, and affect management.

Related Experiment Videos

Main Results:

  • A theoretical model is proposed that links ICT functionalities with virtual team interpersonal processes.
  • The model highlights the importance of aligning technology capabilities with communication requirements.
  • It emphasizes that communication needs, and thus required ICT functionality, evolve with the team's developmental stage.

Conclusions:

  • Matching communication technologies to specific interpersonal needs enhances virtual team effectiveness.
  • The proposed model provides a framework for optimizing ICT use in virtual teams.
  • Further research can explore the practical application and refinement of this model across different virtual team contexts.