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The science of Six Sigma in hospitals
Carole S Guinane1, Noreen H Davis
1Division of Applied Business Science and Education, MedCath, Inc., Brentwood, TN, USA. carole.guinane@medcath.com
The American Heart Hospital Journal
|December 18, 2004
Abstract:
Six Sigma applied to hospital processes and services can lead to breakthrough improvements, near-perfect outcomes, and zero defects. It is wise to consider this aspect of quality science as part of an overall Total Quality Management program. Senior leadership support and involvement is critical to the success of this strategy.
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