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Economic evaluation of CISM--a pilot study
Joachim Vogt1, Jörg Leonhardt, Birgit Köper
1Department of Psychology, University of Copenhagen, Denmark. joachim.vogt@psy.ku.dk
International Journal of Emergency Mental Health
|January 8, 2005
Summary
The Critical Incident Stress Management (CISM) Program demonstrated economic benefits for German Air Traffic Control Services (DFS) within five years. This program also enhanced safety culture, providing valuable backup support for air traffic controllers.
Area of Science:
- Occupational Health
- Psychology
- Aviation Management
Background:
- Air traffic controllers (ATCOs) face unique stressors impacting safety and well-being.
- Implementing support programs is crucial for maintaining operational effectiveness in high-stress environments.
Purpose of the Study:
- To evaluate the economic efficiency and impact of the Critical Incident Stress Management (CISM) Program in German Air Traffic Control Services (DFS).
- To assess the CISM Program's influence on safety culture and its perceived benefits among ATCOs.
Main Methods:
- Economic efficiency evaluation for Eurocontrol.
- Data collection via questionnaires and interviews from 47 ATCOs, 13 CISM peers, and the program manager.
- Analysis of program goals, achievement, implementation, costs, and benefits.
Main Results:
- The CISM Program achieved break-even, with fiscal benefits exceeding costs after five years.
- Significant improvements in safety culture were observed within DFS.
- ATCOs, even those not directly utilizing peer support, recognized the program's value as a backup.
Conclusions:
- The CISM Program is economically viable and beneficial for air traffic control services.
- Implementing CISM positively influences safety culture and provides essential psychological support for ATCOs.
- The program's perceived value as a safety net enhances overall job satisfaction and resilience.