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Man-machine speech 'dialogue acts'.
1Human Factors Division, British Telecom Research Laboratories, Martlesham Heath, Ipswich.
Applied Ergonomics
|September 1, 1982
Summary
Speech communication with machines requires structured dialogues. This study classifies dialogue acts and subdialogues, proposing features for interactive information services using speech recognition and synthesis.
Area of Science:
- Human-Computer Interaction
- Speech Technology
- Computational Linguistics
Background:
- The increasing prevalence of speech as a human-machine communication interface necessitates structured dialogue design.
- Effective man-machine interaction relies on understanding and organizing conversational elements.
Purpose of the Study:
- To propose a preliminary classification of man-machine speech dialogues.
- To outline essential features for interactive information services.
- To suggest a hierarchy for data entry modes in speech-based systems.
Main Methods:
- Classification of dialogues into 'dialogue acts' and 'subdialogues'.
- Identification of general features for interactive information services.
- Proposal of a data entry hierarchy.
Main Results:
- A preliminary classification system for speech dialogues is presented.
- Key features for interactive speech-based information services are identified.
- A structured approach to data entry modes is proposed.
Conclusions:
- Structured dialogue acts and subdialogues are crucial for effective man-machine speech communication.
- The proposed framework supports the development of advanced interactive speech information services.
- Further research can build upon this classification for more sophisticated dialogue management.