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Email etiquette: guidelines for mental health nurses
Michelle Cleary1, Adele Freeman
1Central Sydney Area Mental Health Service, New South Wales, Australia.
International Journal of Mental Health Nursing
|March 1, 2005
Summary
This note guides mental health nurses on professional email use. It highlights potential pitfalls and offers tips for effective communication, ensuring email supports collegial relationships rather than hindering them.
Area of Science:
- Nursing
- Healthcare Communication
- Digital Health
Background:
- Mental health nursing emphasizes strong interpersonal communication skills.
- Transferring these skills to electronic mediums like email can be challenging.
- Self-taught email practices may lead to communication hindrances.
Purpose of the Study:
- To assist mental health nurses in understanding the benefits and pitfalls of email.
- To provide guidance on professional and effective email usage in mental health settings.
- To promote appropriate use of email for maintaining collegial relationships.
Main Methods:
- Discussion of common problematic email scenarios in mental health nursing.
- Provision of practical tips for optimizing email communication.
- Inclusion of a checklist for assessing email practices.
Main Results:
- Identified common issues arising from inappropriate email use.
- Offered strategies to mitigate email-related communication problems.
- Aimed to foster discussion and encourage best practices in electronic communication.
Conclusions:
- Effective email communication is crucial for mental health nurses.
- Awareness of potential pitfalls and adherence to professional guidelines can enhance email utility.
- The provided information and checklist can support improved email practices and collegial interactions.