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Related Experiment Videos

Crossing the language chasm.

Cindy Brach1, Irene Fraser, Kathy Paez

  • 1Center for Delivery, Organization, and Markets, Agency for Healthcare Research and Quality (AHRQ), Rockville, Maryland, USA. cbrach@ahrq.gov

Health Affairs (Project Hope)
|March 11, 2005
PubMed
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Effective health communication is vital for patient outcomes. Improving language assistance for over ten million Americans with limited English proficiency bridges critical healthcare gaps.

Area of Science:

  • Health Services Research
  • Linguistic Competence in Healthcare
  • Patient-Provider Communication

Background:

  • Limited English proficiency (LEP) affects over 10 million U.S. residents, creating a significant barrier in healthcare.
  • Effective patient-clinician communication is crucial for positive health outcomes.
  • The language barrier in healthcare impacts the quality of care and patient safety.

Purpose of the Study:

  • To review the evidence linking linguistic competence to healthcare quality.
  • To evaluate the impact of various language assistance strategies.
  • To identify best practices for improving interpreter services in healthcare settings.

Main Methods:

  • Literature review of studies on linguistic competence and healthcare quality.

Related Experiment Videos

  • Analysis of experiences from fourteen leading health plans.
  • Qualitative assessment of implemented language assistance strategies.

    • Main Results:

    • Linguistic competence significantly influences healthcare quality and patient outcomes.
    • Availability and quality of interpreter services vary widely.
    • Health plans implementing comprehensive language assistance programs show improved communication.

    Conclusions:

    • Addressing linguistic barriers is essential for equitable healthcare delivery.
    • Investing in high-quality interpreter services is a key strategy for improving patient care.
    • Further research and policy development are needed to enhance linguistic competence in healthcare systems.