Related Experiment Videos
Race and satisfaction in general OB/GYN clinics
James E Rohrer1, Jon D Lund, Susan Goldfarb
1Department of Family and Community Medicine, Texas Tech University Health Sciences Center, Amarillo TX, USA. james.rohrer@ttuhsc.edu.
BMC Women'S Health
|May 14, 2005
Summary
Asian patients reported lower satisfaction in larger OB/GYN facilities on a US naval base. Satellite clinics generally offered higher patient satisfaction compared to the main hospital.
Area of Science:
- Healthcare disparities
- Patient satisfaction
- Obstetrics and Gynecology (OB/GYN) services
Background:
- Patient satisfaction is a critical indicator of healthcare quality.
- Understanding racial differences in patient satisfaction is essential for equitable care delivery.
- Previous research has not extensively explored these differences within military healthcare settings.
Purpose of the Study:
- To investigate potential racial disparities in patient satisfaction among OB/GYN patients.
- To compare satisfaction levels between patients receiving care at a base hospital clinic versus a satellite clinic.
Main Methods:
- Cross-sectional survey design involving 838 OB/GYN patients.
- Data collected from two general OB/GYN clinics: a base hospital clinic and a satellite clinic.
- Multiple logistic regression analysis employed to identify factors associated with low patient satisfaction.
Main Results:
- Asian patients demonstrated significantly lower odds of reporting high satisfaction compared to non-Hispanic white patients at the base hospital clinic (Adjusted Odds Ratio = 0.33, p < .01).
- Patients treated at the satellite clinic reported higher satisfaction levels than those seen at the base hospital.
- Facility size and location appear to influence overall patient satisfaction.
Conclusions:
- Asian patients may experience lower satisfaction in larger, main facility OB/GYN settings.
- Satellite clinics may provide a more satisfactory patient experience compared to larger base hospitals.
- Further research is warranted to explore the underlying reasons for these observed satisfaction differences.