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[ISO 9001-2000 certification for refractive laser treatment].

D A Lebuisson1, B Arson, A Abenhaïm

  • 1Clinique de la Vision, 55, avenue Hoche, 75008 Paris, France. dalebuisson@wanadoo.fr

Journal Francais D'Ophtalmologie
|June 25, 2005
PubMed
Summary
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This study details the successful ISO 9001-2000 certification for laser corneal refractive treatment, a first in Europe. The process involved rigorous quality management system implementation, enhancing patient care and operational efficiency.

Area of Science:

  • Ophthalmology
  • Quality Management Systems
  • Healthcare Administration

Context:

  • European clinic seeking ISO 9001-2000 certification for laser corneal refractive treatment.
  • First such certification sought in Europe for this specific medical procedure.

Purpose:

  • To achieve ISO 9001-2000 certification for laser corneal refractive treatment.
  • To implement a robust quality management system in a European clinic.

Summary:

  • The 14-month certification process involved Veritas consulting, staff training, and patient/physician satisfaction surveys.
  • Quality rounds with surgeons, nurses, and technicians were conducted, leading to a redefined quality manual.
  • Unconditional ISO 9001-2000 certification was awarded by BVQI in December 2003.

Related Experiment Videos

Impact:

  • Achieving certification enhances teamwork, standardizes methodologies, and improves patient confidence in quality care.
  • ISO 9001-2000 certification provides a structured approach to healthcare delivery, beneficial when accreditation is not feasible.
  • The study discusses management strategies, quality guidance, and cost-benefit analysis of the certification process.