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Parental satisfaction with paediatric intensive care

Caroline Haines1, Helen Childs

  • 1Paediatric Intensive/High Dependency Care, Bristol Royal Hospital for Children.

Paediatric Nursing
|September 24, 2005
PubMed

Insights

Parents reported high satisfaction with paediatric intensive care services, especially staff competence and care standards. Key areas for improvement include information and communication during the transition from paediatric intensive care (PIC) to general wards.

Area of Science:

  • Pediatric Intensive Care
  • Healthcare Service Evaluation
  • Patient Satisfaction

Background:

  • Parental feedback is crucial for enhancing pediatric intensive care services.
  • Developing effective evaluation tools requires multidisciplinary input and parental consultation.

Purpose of the Study:

  • To develop and evaluate a questionnaire assessing parental satisfaction with a regional paediatric intensive care service.
  • To identify key attributes of the service that contribute to satisfaction.
  • To gather recommendations for future service development.

Main Methods:

  • A questionnaire was developed based on literature reviews, parental consultation, and multidisciplinary input.
  • A postal survey was conducted with 220 parents of children discharged from the unit.
  • A 50 percent response rate was achieved.

Main Results:

  • High parental satisfaction was observed regarding the standard of care, staff competency, and perceived support.
  • Satisfaction with facilities was variable, often linked to the general hospital environment rather than specific paediatric intensive care units.
  • Parents suggested improvements in information provision, communication, and preparation for transitioning from paediatric intensive care.

Conclusions:

  • The developed questionnaire effectively measured parental satisfaction with paediatric intensive care services.
  • Targeted improvements in communication and transition support can enhance the patient experience.
  • Service optimization is achievable without significant organizational changes or resource allocation.

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