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Sharpen your communication skills. Here comes generation Y
1Pathology Associates of Alabama PC, Birmingham, USA. leeann@pathassoc.com
MGMA Connexion
|October 8, 2005
Abstract:
Generation Y (those born 1980-2000) is now entering the workplace, making four generations of co-workers with potentially clashing characteristics, including different styles and expectations of communication. Because the "generation gap" can also be a "communication gap," the author explores how traditionalists, baby boomers, Generation X and Generation Y operate and converse in the workplace.
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Within...
Within...
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As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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