Instruments for measuring patient satisfaction with pharmacy services in the spanish language

Area of Science:

• Pharmacy Practice
• Health Services Research
• Patient Experience

Background:

• Patient satisfaction is a key indicator of healthcare quality.
• Assessing patient satisfaction with pharmacy services is crucial for improving care.
• Existing instruments for Spanish-speaking populations require evaluation.

Purpose of the Study:

• To identify and evaluate Spanish-language instruments for assessing patient satisfaction with pharmacy services.
• To specifically focus on tools for pharmaceutical care in community pharmacies.

Main Methods:

• Conducted a literature search across seven databases using keywords related to patient satisfaction and Spanish pharmacy services.
• Retained publications detailing the development, translation, or adaptation of Spanish-language patient satisfaction questionnaires for pharmacies.
• Evaluated instruments based on content validity, reliability, and construct validity.

Main Results:

• Identified 83 publications on health services satisfaction, but only two focused on pharmacy services.
• One Spanish-developed questionnaire comprehensively assessed pharmaceutical care but had partial reliability evaluation.
• A second questionnaire, available in Spanish and English, focused narrowly on pharmacist satisfaction but demonstrated reliability, validity, and linguistic equivalence.

Conclusions:

• A comprehensive, reliable, and valid Spanish-language instrument for assessing patient satisfaction with pharmaceutical care in community pharmacies is currently unavailable.
• The identified questionnaires represent initial steps, highlighting the need for further research and instrument development.