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Development and results of a Case Coordination Activity Tracking tool
Mark Sagan1, Heather Hadjistavropoulos, Cecily Bierlein
1Regina Qu'Appelle Health Region, Regina, Canada.
Summary
A new Case Coordination Activity Tracking Form was developed to monitor elderly client services. The tool proved reliable for measuring coordination time and activities, aiding decision-makers.
Area of Science:
- Gerontology
- Healthcare Management
- Health Services Research
Background:
- Effective case coordination is crucial for community-based elderly clients.
- Quantifying case coordination activities is essential for resource allocation and service improvement.
- Existing methods for tracking case coordination lack specificity and ease of use.
Purpose of the Study:
- To develop and validate a reliable tool for tracking case coordination activities.
- To analyze the time, type, and participants involved in case coordination for elderly clients.
- To assess the utility of the developed tool for healthcare managers and case coordinators.
Main Methods:
- Development of the Case Coordination Activity Tracking Form.
- Data collection over a 6-month period from case coordinators of elderly, community-based clients.
- Analysis of coordination phases, activity types, contact persons, and special circumstances.
Main Results:
- The average coordination time per client was 5.15 hours.
- A significant portion of clients (71%) required 2-6 hours of coordination.
- Coordination frequency and time decreased after the initial month, with monitoring being a key later activity.
Conclusions:
- The Case Coordination Activity Tracking Form is a reliable and user-friendly tool.
- The tool provides valuable data for measuring, analyzing, and describing case coordination.
- The tool has potential applicability to diverse client populations beyond the elderly.