Distance learning: investing in employees' futures

The compassion and overall efficiency of those technologists with whom the patient interacts impacts the patient's decision to utilize the facility in the future. Because employee interaction largely influences patient satisfaction, the radiology administrator is challenged to recruit, but more importantly, retain quality employees. Benefit options designed to provide employees the latitude to achieve personal goals as well as professional obligations can be valuable recruitment and retention tools. Ultimately, the purpose of an employee benefit is to promote employee satisfaction, leading to employee retention and culminating in greater patient satisfaction. Since the "ability to influence their career" is reported to be a major area of difference in perceived agreement between the technologist and administrator, it is important to consider avenues for attaining education and skills to meet employee goals far advance. ment within the organization. Distance education, described as a method to provide educational offerings without displacing the learner from the workfarce and his or her community setting, has been successfully implemented in many allied health specialties. Distance learning farmat options include, but not limited to, written correspondence courses, audiotapes, video, Internet, and satellite. These options provide educational access to those with employment and family constraints. The funds that would be spent on recruitment or temporary help can be applied toward training or retraining current employees. Typically, one year of service is required for each year of schooling funded. In some cases, if the training is offered via distance learning, the clinical training portion of the educational program can be conducted at the facility sponsoring the student. Providing clinical training at a facility reduces the student's learning curve associated with transitioning into the open position.