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Related Experiment Videos

Knowledge work in nursing and midwifery: an evaluation through computer-mediated communication.

Fiona Brooks1, Peter Scott

  • 1Centre for Research in Primary and Community Care, Wright Building, Hatfield Campus, University of Hertfordshire, UK.

International Journal of Nursing Studies
|December 6, 2005
PubMed
Summary

This study found that nurses primarily used technology for information exchange, while midwives effectively utilized it for knowledge sharing across all professional levels, including tacit knowledge. This highlights technology's potential to enhance professional practice.

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Area of Science:

  • Health Informatics
  • Nursing and Midwifery Studies
  • Organizational Communication

Background:

  • Healthcare policy and culture shifts necessitate the integration of "knowledge work" into professional practice.
  • Computer-mediated communication (CMC) technologies offer novel avenues for examining knowledge work in nursing and midwifery.
  • Understanding how different healthcare professionals engage with technology for knowledge sharing is crucial for optimizing practice.

Purpose of the Study:

  • To investigate the nature of "knowledge work" within nursing and midwifery using an online discussion system.
  • To evaluate how healthcare professionals interact and share knowledge through CMC technologies.
  • To determine if technology can facilitate the transfer of tacit knowledge in healthcare settings.

Main Methods:

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  • An online discussion system was implemented within an acute National Health Service (NHS) Trust.
  • The complete record of online communications was systematically analyzed.
  • The study focused on interactions within established communities of practice.

Main Results:

  • Nurses predominantly engaged in "information work," with "knowledge work" largely confined to senior staff interactions.
  • Midwives utilized the technology to support "knowledge work" across all professional grades.
  • The online system proved effective in supporting knowledge work, including the conveyance of tacit knowledge.

Conclusions:

  • Technology can be effectively leveraged to support "knowledge work" in healthcare professions.
  • Differences in technology adoption for knowledge sharing exist between nursing and midwifery roles.
  • CMC systems have the potential to facilitate the transfer of complex, tacit knowledge, improving professional practice.