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Implementation of a Project Management Office (PMO)--experiences from year 1
Miriam Isola1, Audrius Polikaitis, Rose Ann Laureto
1University of Illinois, USA.
Journal of Healthcare Information Management : JHIM
|January 25, 2006
Summary
The University of Illinois Medical Center established a Project Management Office (PMO) to improve information systems (IS) project alignment and delivery. This initiative enhanced IT strategic planning and project execution, though cultural integration remains ongoing.
Area of Science:
- Health Informatics
- Information Systems Management
- Organizational Change
Background:
- The University of Illinois Medical Center faced challenges with information systems (IS) due to increasing demands and negative stakeholder perceptions.
- Issues included misaligned projects, delays, IS acting as a barrier, and reactive planning leading to crises.
Purpose of the Study:
- To address challenges in information systems management and project delivery.
- To implement a Project Management Office (PMO) to align IS with medical center objectives and improve technology project management.
Main Methods:
- Established a Project Management Office (PMO) under new leadership.
- Conducted comprehensive IT strategic planning and fostered collaborative relationships with departmental leaders.
- Implemented a formal web-based project request process, provided project management training, and adopted standard project management methodologies.
Main Results:
- Developed a framework for effective project management within the first year.
- Achieved comprehensive IT strategic planning and established collaborative planning and execution processes.
- Successfully implemented a formal project request system and provided project management training.
Conclusions:
- A foundational framework for effective IS project management was created.
- Ongoing efforts are necessary to embed new processes into the organizational culture.
- Future goals include implementing a project portfolio management tool and refining benefit and methodology advancements.
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