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Case managers' roles and functions: Commission for Case Manager Certification's 2004 Research, Part I
Hussein A Tahan1, Diane L Huber, William T Downey
1International Services and Corporate Health, New York Presbyterian Hospital, New York, NY 10022, USA. hut9001@nyp.org
Lippincott'S Case Management : Managing the Process of Patient Care
|January 31, 2006
Summary
The Commission for Case Manager Certification
Area of Science:
- Case Management Practice
- Professional Certification
- Healthcare Administration
Background:
- The Commission for Case Manager Certification (CCMC) conducted its third study on case managers' roles and functions in 2004.
- This research aimed to ensure the certified case manager examination remains current and relevant to professional practice.
- Previous studies established a foundation for understanding case management, necessitating periodic updates.
Purpose of the Study:
- To validate the currency and relevancy of the certified case manager examination.
- To identify essential functions and knowledge areas in contemporary case management.
- To analyze the empirical domains and demographic variations within case management practice.
Main Methods:
- Development of the Case Manager's Role and Functions Survey Instrument (CMRFSI).
- Survey of a large national sample of practicing case managers.
- Factor analysis to identify empirical activity and knowledge domains.
Main Results:
- Identification of 6 new essential functions and 6 new knowledge areas in case management.
- Empirical activity and knowledge domains of case management practice were identified.
- Differences and similarities among case manager subgroups based on demographics were analyzed.
Conclusions:
- The study validated and updated the scope of case management practice.
- New functions and knowledge areas reflect evolving demands on case managers.
- The findings inform future case manager certification and professional development.
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