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Related Experiment Videos

How to write health dialog for a talking computer.

Jeffrey P Migneault1, Ramesh Farzanfar, Julie A Wright

  • 1Medical Information Systems Unit, Department of Medicine, Boston University and Boston Medical Center, USA. jpm@bu.edu

Journal of Biomedical Informatics
|March 28, 2006
PubMed
Summary

Automated telephone systems like Telephone-Linked Care (TLC) provide a low-cost method for delivering health interventions. This paper details the development of engaging and effective dialogue for these systems to improve health behaviors.

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Area of Science:

  • Health Informatics
  • Behavioral Science
  • Telecommunications

Background:

  • Automated dialogue systems offer a scalable, low-cost solution for health interventions.
  • Telephone-Linked Care (TLC) is a proven automated telephone system developed over two decades.
  • Over twenty TLC systems have been created for diverse health conditions and lifestyle behaviors.

Purpose of the Study:

  • To describe the methodology for developing and writing dialogue for automated telephone health intervention systems.
  • To outline the process of defining program objectives, target populations, and behavior change theories.
  • To address macro and micro considerations for creating effective and engaging dialogue.

Main Methods:

  • Systematic development approach for automated dialogue systems.

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  • Incorporation of behavior change theories to guide intervention design.
  • Consideration of user engagement, ease of use, and effectiveness in dialogue construction.

    • Main Results:

    • Successful design and evaluation of over twenty automated telephone health intervention systems.
    • Development of a comprehensive approach to dialogue creation for health behavior change.
    • Demonstrated effectiveness in promoting positive health behaviors and outcomes.

    Conclusions:

    • Automated telephone systems are a viable and cost-effective platform for health interventions.
    • A structured approach to dialogue development is crucial for creating engaging and effective systems.
    • Telephone-Linked Care (TLC) provides a robust model for scalable health behavior change interventions.