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Customer-driven outcomes: a patient and family perspective
Marla J Weston1, Richard R Weston
1University of Arizona, USA. marlaweston@cox.net
Nursing Administration Quarterly
|May 2, 2006
Summary
Clear communication and family involvement in healthcare decision-making significantly improve patient outcomes and the therapeutic process. Engaging patients and their families fosters confidence and enhances customized care during acute surgical events.
Area of Science:
- Healthcare Management
- Patient Experience
- Surgical Care
Background:
- Acute surgical events present complex challenges for patients and families.
- Understanding factors influencing patient-driven outcomes is crucial for effective healthcare delivery.
- The patient-provider relationship is central to the healing process.
Observation:
- Direct experience with the healthcare system during an acute surgical event revealed key factors impacting patient outcomes.
- Open communication regarding medical interventions and their rationale enhanced patient and family confidence.
- Integrating family knowledge and perspectives into care planning proved beneficial.
Findings:
- Clear communication of intentions and rationale for interventions boosts patient and family confidence.
- Engaging the patient's mind-body connection supports the healing process.
- Leveraging family as an information resource enriches patient care delivery and evaluation.
- Strong nurse-patient-family relationships are foundational for personalized care.
Implications:
- Healthcare providers should prioritize transparent communication and family engagement.
- Therapeutic relationships are essential for tailoring care to individual patient needs.
- Incorporating family insights can lead to more patient-centered and effective healthcare outcomes.
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