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Communication between the dental laboratory technician and dentist: work authorization for fixed partial dentures
Zahra Afsharzand1, Behnoush Rashedi, Vicki C Petropoulos
1Department of Restorative Dentistry, University of Pennsylvania School of Dental Medicine, Philadelphia, 19104, USA. afsharza@pobox.upenn.edu
Summary
Communication gaps exist between dentists and dental laboratories regarding fixed partial denture fabrication. Work authorization forms lack crucial details on materials, design, and shade, hindering effective dental prostheses production.
Area of Science:
- Dental Prosthodontics
- Biomaterials Science
- Clinical Communication
Background:
- Effective communication between dental professionals and laboratories is crucial for successful prosthodontic treatment.
- Work authorization forms are a primary communication tool in fixed partial denture fabrication.
- Previous studies have not comprehensively assessed the communication effectiveness of these forms.
Purpose of the Study:
- To evaluate the level of communication between dentists and dental laboratories.
- To identify specific areas of deficiency in work authorization forms for fixed partial denture fabrication.
Main Methods:
- A questionnaire was distributed to 199 randomly selected dental laboratories affiliated with the National Association of Dental Laboratories (NADL).
- Surveys focused on legibility, prescription thoroughness, patient details, material selection, prosthesis design, and shade communication.
- Response data were tabulated and converted into percentages.
Main Results:
- A 57% response rate (114 laboratories) was achieved.
- Significant communication deficits were identified regarding the choice of metal alloys, porcelain types, and prosthesis design (margin and pontic).
- Work authorization forms frequently lack the necessary specificity for optimal fabrication.
Conclusions:
- Work authorization forms are currently not fully effective in conveying necessary information for fixed partial denture fabrication.
- A consensus among dental laboratories indicates a prevalent lack of detailed communication from dentists via these forms.
- Improving the content and clarity of work authorization forms is essential to enhance dentist-laboratory communication and prosthodontic outcomes.
