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[Outsourced services and their consequences for nursing care].

Cláudia Zamberlan1, Heidi Crecência Heckler de Siqueira

  • 1Escola Nossa Senhora de Fátima, Santa Maria, RS.

Revista Brasileira De Enfermagem
|May 13, 2006
PubMed
Summary

Outsourced nursing services create challenges in patient care coordination. Integrating outsourced and non-outsourced teams through continuing education is vital for comprehensive client support and professional commitment.

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Area of Science:

  • Nursing
  • Healthcare Management
  • Patient Care Coordination

Context:

  • This report details a practical experiment on the influence of outsourced services in nursing care within a single institution.
  • It highlights difficulties in nursing care and problem resolution for clients undergoing hemodynamics procedures, particularly upon returning to units with outsourced services.

Purpose:

  • To make visible and share practical experiences regarding the integration of outsourced nursing services.
  • To emphasize the challenges faced in coordinating care between outsourced and non-outsourced units.
  • To advocate for an integrated team approach and continuing education to improve client care.

Summary:

  • The study observed significant difficulties in nursing care and client problem resolution when services are outsourced, especially for patients returning from hemodynamics procedures.

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  • Comparison between non-outsourced nursing care units and those with outsourced services revealed integration challenges.
  • The experience underscores the need for a unified approach between different service providers.

    • Impact:

    • Evidence suggests that an integrated team, supported by continuing education, can enhance fundamental knowledge for integral client care.
    • This integration fosters a more committed nursing profession, improving both the 'being' and 'doing' of nursing.
    • The findings highlight the importance of seamless collaboration for effective patient outcomes and professional development.