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Measuring parent satisfaction with a neonatal hearing screening program.

Rafidah Mazlan1, Louise Hickson, Carlie Driscoll

  • 1Division of Audiology, School of Health and Rehabilitation Sciences, University of Queensland, Queensland 4072, Australia.

Journal of the American Academy of Audiology
|June 10, 2006
PubMed
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Parents reported high satisfaction with neonatal hearing screening programs, according to a study using the Parent Satisfaction Questionnaire with Neonatal Hearing Screening Program (PSQ-NHSP). The validated PSQ-NHSP is recommended for identifying service improvements.

Area of Science:

  • Audiology
  • Pediatric Healthcare
  • Health Services Research

Background:

  • Neonatal hearing screening is crucial for early detection of hearing loss.
  • Assessing parental satisfaction is vital for evaluating and improving healthcare services.
  • Existing tools may not adequately capture parent experiences in neonatal hearing screening.

Purpose of the Study:

  • To investigate parent satisfaction with a neonatal hearing screening program.
  • To develop and validate the Parent Satisfaction Questionnaire with Neonatal Hearing Screening Program (PSQ-NHSP).

Main Methods:

  • Eighty parents of infants who underwent hearing screening participated.
  • The Parent Satisfaction Questionnaire with Neonatal Hearing Screening Program (PSQ-NHSP) was administered.

Related Experiment Videos

  • The PSQ-NHSP was assessed for validity and reliability.

    • Main Results:

    • Over 90% of parents expressed high satisfaction with all aspects of the screening program.
    • The PSQ-NHSP demonstrated excellent internal consistency (sigma = 0.94) and test-retest reliability (p = 0.97).
    • The questionnaire showed strong construct validity and utility in identifying service gaps.

    Conclusions:

    • Parents are highly satisfied with current neonatal hearing screening programs.
    • The PSQ-NHSP is a valid and reliable instrument for measuring parent satisfaction.
    • Routine use of the PSQ-NHSP is recommended for quality improvement in neonatal hearing screening.