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Case study: reconciling the quality and safety gap through strategic planning
Lianne Jeffs1, Jane Merkley, Jana Jeffrey
1Nursing/Clinical Research, St Michael's Hospital, Toronto, ON. jeffsl@smh.toronto.on.ca
Abstract:
An essential outcome of professional practice environments is the provision of high-quality, safe nursing care. To mitigate the quality and safety chasm, nursing leadership at St. Michael's Hospital undertook a strategic plan to enhance the nursing professional practice environment. This case study outlines the development of the strategic planning process: the driving forces (platform); key stakeholders (process and players); vision, guiding principles, strategic directions, framework for action and accountability (plan); lessons learned (pearls); and next steps to moving forward the vision, strategic directions and accountability mechanisms (passion and perseverance).
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