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Updated: Aug 7, 2026

Using a Virtual Store As a Research Tool to Investigate Consumer In-store Behavior
Published on: July 24, 2017
Online shopping hesitation
Chang-Hoan Cho1, Jaewon Kang, Hongsik John Cheon
1Department of Advertising, College of Journalism and Communications, University of Florida, Gainesville, FL 32611, USA. ccho@jou.ufl.edu
Abstract:
This study was designed to understand which factors influence consumer hesitation or delay in online product purchases. The study examined four groups of variables (i.e., consumer characteristics, contextual factors perceived uncertainty factors, and medium/channel innovation factors) that predict three types of online shopping hesitation (i.e., overall hesitation, shopping cart abandonment, and hesitation at the final payment stage). We found that different sets of delay factors are related to different aspects of online shopping hesitation. The study concludes with suggestion for various delay-reduction devices to help consumers close their online decision hesitation.
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