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The patient-friendly practice
1Olney Consultants in Healthcare Management LLC, MD, USA. sharondooley@comcast.net
Abstract:
In today's medical marketplace, patients see themselves as consumers of healthcare with certain customer-service expectations. The medical practice that is indifferent or resistant to these changes is at risk. Having a good understanding of patient-friendly changes can help a practice survive in a changing environment. A patient-friendly office will continue to meet the needs of the patient by adopting this new practice style.
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