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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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How is the collaborative-practice competency operationalized by mental health workers?

Glenda Light1, Samson Tse

  • 1Auckland District Health Board, Auckland, New Zealand. GlendaL@adhb.govt.nz

International Journal of Rehabilitation Research. Internationale Zeitschrift Fur Rehabilitationsforschung. Revue Internationale De Recherches De Readaptation
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Mental health workers can foster recovery through collaborative relationships. Practitioners should act as advocates and facilitators, building knowledge with service users through openness and genuineness.

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Area of Science:

  • Mental Health
  • Social Work
  • Healthcare Collaboration

Background:

  • Current mental health policies advocate for recovery-focused competencies.
  • These competencies emphasize collaborative relationships among mental health workers, service users, families, and communities.

Purpose of the Study:

  • To explore practitioners' perceptions on operationalizing collaborative relationships in mental health settings.
  • To identify knowledge, attitudes, and environmental factors influencing collaborative practice.

Main Methods:

  • Qualitative research methodology.
  • Three focus groups conducted in two community mental health centers.
  • 16 voluntary participants from multi-disciplined backgrounds.

Main Results:

  • Practitioner roles of advocacy and facilitation are recommended.
  • Collaborative approaches enhance service users' sense-making of their mental health experiences.
  • Key practitioner qualities include openness, hope, genuineness, and a people-first attitude.

Conclusions:

  • The practitioner-service user relationship quality is crucial for collaboration.
  • Practitioners should focus on co-building knowledge rather than solely transmitting information.
  • Operationalizing collaborative relationships requires specific practitioner attributes and environmental support.