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Exploring Student Perceptions of Generative AI Therapists and Their Benefits and Challenges in Schools
Cecilia K Y Chan1, Samson Tse2
1Teaching and Learning Innovation Centre, Faculty of Education, The University of Hong Kong, Pok Fu Lam, Hong Kong.
Summary
Secondary school students see generative AI (GenAI) as accessible mental health support but worry about its lack of empathy and data privacy. They view GenAI as a supplement, not a replacement, for human therapists.
Area of Science:
- Educational Psychology
- Human-Computer Interaction
- Mental Health Technology
Background:
- Generative AI (GenAI) is increasingly integrated into educational settings.
- Student mental health support is a growing concern in schools.
- Understanding student perceptions of AI in mental health is crucial for effective implementation.
Purpose of the Study:
- To investigate secondary school students' perceptions of GenAI as virtual mental health therapists.
- To explore the perceived potentials and limitations of GenAI therapy chatbots among students.
- To inform AI literacy programs regarding mental health support.
Main Methods:
- Inductive thematic analysis of written reflections from 69 Hong Kong secondary school students.
- Data collected from students participating in an AI literacy program.
- Qualitative exploration of student views on AI mental health tools.
Main Results:
- Students perceived GenAI therapy chatbots as accessible, anonymous, and cost-effective.
- Concerns included lack of empathy, limited understanding of non-verbal cues, and potential inaccuracies.
- Ethical issues like data privacy, trust, and the risk of over-reliance were significant.
- Students viewed GenAI as a supplementary tool, not a replacement for human therapists.
Conclusions:
- GenAI offers potential as a supplementary mental health support tool for students.
- Significant limitations and ethical concerns necessitate careful consideration.
- Human therapists remain essential for deep, personalized mental health care.
- Comprehensive AI literacy education is vital for students to navigate AI in mental health.
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