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Updated: Jul 20, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
A comparison of decision-making by physicians and administrators in healthcare settings
David S Matheson1, Niranjan Kissoon
1Department of Pediatrics, University of British Columbia, Children's Hospital Rm K4-105, 4480 Oak Street, Vancouver, British Columbia, Canada V6H 3V4.
Abstract:
Physicians and administrators are committed to the same goal of providing quality care at affordable costs. Their perceptions of each other and their resulting behaviors, however, may lead to conflict. We offer some insight into these perceptions and behaviors, and provide a framework to improve communication and to reduce misunderstanding.
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