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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Viewing Kaiser Permanente via the logistician lens
1Logistics Systems Dynamics Group, Cardiff Business School, Cardiff University, Cardiff, UK. scottd1@cardiff.ac.uk
Summary
This study compares the National Health Service (NHS) and Kaiser Permanente (KP) healthcare systems, finding KP
Area of Science:
- Healthcare Management
- Supply Chain Logistics
- Comparative Healthcare Systems
Background:
- The National Health Service (NHS) and Kaiser Permanente (KP) represent distinct healthcare delivery models.
- Understanding operational efficiencies in healthcare is crucial for improving patient outcomes and resource allocation.
Purpose of the Study:
- To conduct a holistic comparison of the NHS and Kaiser Permanente (KP) healthcare delivery systems.
- To identify best practices in healthcare logistics and patient flow from KP that could be applicable to the NHS.
Main Methods:
- A detailed review of published literature on Kaiser Permanente (KP), focusing on a
- logistics lens
- to analyze patient flow.
- Analysis of healthcare best practices through the lens of supply chain performance metrics and engineering change models.
Main Results:
- Healthcare best practices align with conventional supply chain metrics and engineering principles.
- Kaiser Permanente's (KP) success is significantly attributed to cultural and organizational factors, particularly effective interfaces between clinicians and managers.
- The study identifies specific aspects of KP's operational model that are effective and potentially transferable.
Conclusions:
- The NHS should prioritize end-to-end processing times over fragmented statistics for in-patient and out-patient services.
- Clinicians and professionals can benefit from engineering tools and techniques for achieving best practices, as demonstrated by KP.
- This research offers a new perspective on healthcare supply chain performance, highlighting the value of a logistics-focused viewpoint.
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