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Enabling innovation in health-care delivery
1Aston University Academy of Live Services, Aston University, Birmingham, UK.
Health Services Management Research
|July 24, 2008
Summary
Improving healthcare performance requires active involvement from all stakeholders. A
Area of Science:
- Health services research
- Healthcare management
- Organizational psychology
Background:
- Healthcare performance improvement is a persistent challenge.
- Fragmented service delivery and observable behavioral issues are common.
- Competing interests and ineffective top-down directives hinder progress.
Purpose of the Study:
- To propose a balanced perspective considering all stakeholder expectations.
- To describe a practical methodology for bottom-up innovation in healthcare.
- To outline a systematic approach for optimizing healthcare delivery processes.
Main Methods:
- Implementing a 'Train-Do-Train-Do' cycle involving all system players.
- Utilizing 'managing by projects' for step-by-step innovation.
- Employing multidisciplinary, natural-group task forces for change execution.
Main Results:
- The methodology provides a holistic and systematic view of healthcare delivery.
- A five-step procedure is detailed for process optimization.
- Task forces, when properly formed and motivated, can transform complex problems.
Conclusions:
- Effective healthcare innovation requires active, balanced involvement of all stakeholders.
- The 'managing by projects' approach facilitates bottom-up, incremental improvements.
- Multidisciplinary task forces are key to successful transformation of healthcare processes.
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