Related Experiment Video
Updated: Jul 20, 2026

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
Touch-screen versus paper-and-pen questionnaires: effects on patients' evaluations of quality of care
1Division for Health and Caring Sciences, Karlstad University, Karlstad, Sweden.
Purpose:
The aim of the paper is to compare the computer administration method (touch-screen) with the original paper-and-pen approach when measuring patients' perceptions of care quality.
Design/Methodology/Approach:
The study group consisted of 199 patients who responded to touch-screen and 219 who responded to paper-and-pen questionnaires, receiving care between January and March 2003 at two out-patient clinics in one county in Sweden. The response rate was 75 per cent. A modified version of the quality from the patient's perspective questionnaire was used.
Findings:
Two main findings emerged: first, both methods yielded almost identical results in quality of care ratings, and second, the touch-screen method was perceived to be easier to use and to take less time to complete.
Originality/Value:
The paper shows that both methods are acceptable, but the touch-screen method appears to be preferred by patients.
Related Concept Videos
Methods of Documentation III: PIE
Nursing Evaluation
Section...
Data Reporting and Recording
Patient-centered Care
Data Collection III
The principles to begin the physical assessment include conducting a comprehensive or problem-related history in a quiet, well-lit room, emphasizing privacy and comfort for the patient.