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Related Concept Videos

Standards of Care I01:22

Standards of Care I

Federal statutes profoundly impact nursing practice, providing critical guidelines to ensure patient care is equitable, accessible, and of the highest quality. The following laws address distinct aspects of healthcare provision and patient rights:
Nurses' Legal Responsibilities III01:16

Nurses' Legal Responsibilities III

Nurse-to-nurse relationships are legally required to adhere to professional standards, ensuring a respectful and positive working environment. Professional conduct demands that nurses treat all colleagues respectfully and courteously, fostering a productive, supportive workplace. Nurses must actively eliminate bullying, discrimination, and harassment to maintain a safe and inclusive environment.
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Nurses' Legal Responsibilities II01:23

Nurses' Legal Responsibilities II

Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
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Ethical Issues01:27

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Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
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Obedience01:08

Obedience

According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation, obedience...
Bystander Effect02:09

Bystander Effect

The discussion of bullying highlights the problem of witnesses not intervening to help a victim. This is a common occurrence, as the following well-publicized event demonstrates. In 1964, in Queens, New York, a 19-year-old woman named Kitty Genovese was attacked by a person with a knife near the back entrance to her apartment building and again in the hallway inside her apartment building. When the attack occurred, she screamed for help numerous times and eventually died from her stab wounds.

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Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

Violence against emergency department workers.

Donna M Gates1, Clara Sue Ross, Lisa McQueen

  • 1College of Nursing, University of Cincinnati Academic Health Center, Cincinnati, Ohio, USA.

The Journal of Emergency Medicine
|September 20, 2006
PubMed
Summary

Emergency Department (ED) workers face high rates of patient and visitor violence, including verbal harassment and assaults. Many incidents go unreported, and lack of training is common, impacting job satisfaction and safety.

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Published on: August 5, 2020

Area of Science:

  • Healthcare worker safety
  • Emergency medicine
  • Occupational health

Background:

  • Workplace violence is a significant issue in healthcare settings.
  • Emergency Departments (EDs) are particularly vulnerable environments for violence.
  • Understanding the prevalence and impact of violence on ED staff is crucial.

Purpose of the Study:

  • To quantify the incidence of violence experienced by Emergency Department (ED) workers.
  • To explore the relationship between violence, safety perceptions, and job satisfaction among ED staff.
  • To identify gaps in violence prevention training for ED employees.

Main Methods:

  • A survey was administered to 242 ED employees across five hospitals.
  • Participants reported on experiences of verbal harassment and physical assaults from patients and visitors.
  • Data were collected on incident reporting, violence prevention training, and job satisfaction.

Main Results:

  • A majority of ED workers reported experiencing verbal harassment.
  • Over 300 assaults by patients and 10 by visitors were documented.
  • 65% of assaults were not reported, and 64% of staff lacked recent violence prevention training.
  • Significant correlations were found between violence, safety, and job satisfaction.

Conclusions:

  • ED workers are at a high risk of experiencing violence.
  • Underreporting of assaults and insufficient training are critical issues.
  • Implementing violence prevention strategies can improve ED worker safety, job satisfaction, and retention.