The Qualitative Learning Experience of Healthcare Workers Completing a Hybrid Workplace Violence Educational Program

Hybrid educational methodologies which include online and classroom-based learning experiences increase learning. However, the course delivery preferences of learners need to be evaluated so that the design and delivery of future programs will maximize learning outcomes. The aim of this study was to describe how the delivery of a hybrid program contributes to learning outcomes.

A qualitative descriptive design was used. Participants were recruited from two large emergency departments that completed a hybrid workplace violence educational program. Four focus group sessions were held with a convenience sample of 17 participants to discuss their learning experience with the hybrid educational program. Sessions were audiotaped and transcribed verbatim. Data were analyzed using a constant comparative analysis method.

Three themes emerged from the data. The first theme was "Implementation of the Intervention" and represented the opportunity for learning, the environment of learning, and the need for uniform training. The second theme was "Experience of the Intervention" and represented the conditions of learning, interdisciplinary learning, facilitated engagement, and realism of the learning content. The third theme was "Translation of the Intervention" which represented the transferability and retention of the program content.

An active learning classroom-based component was perceived to yield greater knowledge attainment and retention than online learning for the participants in this study. Consideration of the learning styles and needs of learners should be taken into consideration when developing content for the online delivery or hybrid approach for educational programs.