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Are patients in Western Turkey contented with healthcare services?: a quality assessment study
Sema Kuguoglu1, Fatma Eti Aslan, Gülnur Icli
1Department of Pediatric Nursing, Marmara University College of Nursing, Haydarpaşa-Usküdar, Istanbul, Turkey. skuguoglu@marmara.edu.tr
Abstract:
The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general.
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