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Updated: Jul 19, 2026

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
Abstract:
In this article, the author describes the help program provided for the employees at the Royal Bank. Named "Access", this program is available to all employees of the bank, their immediate family and also retired personnel. In the first part of the article the author gives a detailed description of the program. In the second part, using a question and answer format, he reviews the main questions the employee asks himself before joining the program. Finally, the author quotes statistics showing that the program "Access" answers a real need.
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