Related Experiment Video

Updated: Jul 18, 2026

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
09:53

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

Published on: March 13, 2026

Hospital service recovery

Cary Gutbezahl1, Perry Haan

  • 1Tri-Vista Health Care Group, Cincinnati, OH, USA.

Journal of Hospital Marketing & Public Relations
|December 30, 2006
PubMed

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