Referral to consumer-run programs by mental health providers: a national survey

This study describes mental health providers' awareness of, attitudes toward, and likelihood to refer to consumer-run programs. A mail survey method was used with a total of 301 questionnaires returned (33.5% response rate) from a national random sample. Findings suggest that providers believe consumers are able to provide effective mental health services, yet have less confidence in consumer-run programs. Slightly over half of the providers were aware of consumer-run programs and fewer had made referrals. Providers in non-public settings, agencies that hire consumers as providers, and agencies that collaborate with consumer-run programs were more likely to have made referrals. To maximize available community supports for service recipients, providers should consider newer, consumer-run service technologies.