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Videophone communication between residents and family: a case study
Brian K Hensel1, Debra Parker-Oliver, George Demiris
1Health Management and Informatics, School of Medicine, University of Missouri, Columbia, MO 65211, USA. henselbk@health.missouri.edu
Videophone communication enhances connection for nursing home residents and their families, offering psychosocial benefits beyond traditional phone calls. This technology is feasible and beneficial in institutional settings.
Area of Science:
- Gerontology
- Human-Computer Interaction
- Telemedicine
Background:
- Nursing home residents often experience social isolation.
- Maintaining family connections is crucial for well-being.
- Traditional phone calls lack visual cues.
Observation:
- A case study explored videophone use between a nursing home resident and a distant family member.
- Interviews assessed perceived advantages, disadvantages, and expectations.
- Participants included the resident and one family member.
Findings:
- Videophone communication offers additional uses and psychosocial benefits compared to telephone calls.
- The visual component enhances the connection for both residents and family.
- Identified themes highlight improved communication and emotional support.
Implications:
- Videophone technology is feasible and beneficial for institutional settings.
- This technology can improve the quality of life for nursing home residents.
- Further research with larger cohorts is recommended to validate findings.
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