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Leveraging the trusted clinician: documenting disease management program enrollment.
Sharon Glave Frazee1, Patricia Kirkpatrick, Raymond Fabius
1CHD Meridian Healthcare, Nashville, Tennessee, USA.
Disease Management : DM
|February 21, 2007
Summary
Integrated disease management (IDM) combining telephonic care with worksite primary care and pharmacy services significantly improved patient contact and enrollment rates compared to traditional remote disease management alone. This approach enhances patient engagement for employers.
Area of Science:
- Health Services Research
- Chronic Disease Management
- Healthcare Delivery Systems
Background:
- Traditional remote disease management often faces challenges with patient engagement and adherence.
- Worksite-based health services offer a potential avenue to improve access and integration of care.
- Optimizing patient contact and enrollment is crucial for the success of disease management programs.
Purpose of the Study:
- To evaluate the effectiveness of an integrated disease management (IDM) protocol compared to traditional telephonic-delivered disease management (TDM).
- To test the hypothesis that IDM, combining TDM with worksite primary care and pharmacy delivery, yields higher contact and enrollment rates.
Main Methods:
- A prospective cohort study design was employed.
- Participants were assigned to either the IDM protocol or traditional TDM.
- Contact and enrollment rates were tracked and compared between the two groups.
Main Results:
- The IDM protocol demonstrated a statistically significant improvement in contact and enrollment rates over traditional TDM.
- Integration of worksite primary care and pharmacy services led to increased patient engagement.
- The IDM approach proved more efficient in engaging patients in disease management.
Conclusions:
- The IDM protocol, integrating telephonic care with worksite-based primary care and pharmacy delivery, is superior to traditional TDM in improving patient contact and enrollment.
- Employers can benefit from adopting the IDM protocol to enhance returns on investment in disease management programs.
- Trusted clinicians play a key role in the success of integrated worksite disease management strategies.
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