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Structural model of certified pharmacy technicians' job satisfaction
Shane P Desselle1, Erin R Holmes
1Mylan School of Pharmacy, Duquesne University, Bayer Learning Center, Pittsburgh, PA 15282, USA. desselle@duq.edu
Journal of the American Pharmacists Association : Japha
|March 7, 2007
Summary
Workplace stress negatively impacts certified pharmacy technicians' job satisfaction, but supervisor support can mitigate this effect. Future uncertainty also reduces job satisfaction, though organizational commitment helps lessen this impact.
Area of Science:
- Pharmacy Practice
- Occupational Health
- Organizational Psychology
Background:
- Certified Pharmacy Technicians (CPhTs) play a crucial role in healthcare delivery.
- Understanding factors influencing CPhTs' job satisfaction is essential for workforce retention.
- Work-life attitudes, including job stress and commitment, are potential determinants of job satisfaction.
Purpose of the Study:
- To examine the relationship between various work-life attitudes and job satisfaction among CPhTs.
- To identify specific work-life factors that positively or negatively influence CPhTs' job satisfaction.
Main Methods:
- A cross-sectional descriptive study was conducted using a mail survey.
- A random sample of 3200 certified pharmacy technicians (CPhTs) in the United States participated.
- Structural equation modeling was employed to test hypothesized relationships between work-life attitudes and job satisfaction.
Main Results:
- Job stress was found to negatively affect CPhTs' job satisfaction.
- Supervisor, employer, and coworker support were positively associated with job satisfaction, mitigating the negative impact of stress.
- Future uncertainty negatively related to job satisfaction, with organizational commitment mediating this effect.
Conclusions:
- Job stress is a factor affecting CPhTs, though potentially less than in pharmacists.
- Supervisor support is key in mitigating job stress and enhancing job satisfaction for CPhTs.
- Addressing CPhTs' future career uncertainty through organizational commitment and involving them in planning is recommended for pharmacy managers.
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