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Updated: Jul 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Our favorite tips for "getting in" with difficult patients.
Ekkehard Othmer1, J Philipp Othmer, Sieglinde C Othmer
1Department of Psychiatry, University of Kansas Medical Center, 3901 Rainbow Blvd., Kansas City, KS 66160, USA. eothmer@kc.rr.com
This study offers two interviewing techniques for challenging patients. Focus on distress reduction and use "what if" questions to overcome patient resistance and improve cooperation in psychiatric care.
Area of Science:
- Psychiatry
- Clinical Psychology
- Patient Interviewing
Background:
- Difficult patient interviews pose challenges in psychiatric care.
- Patient resistance to acknowledging psychiatric problems can hinder treatment.
- Effective communication strategies are crucial for successful therapeutic alliances.
Purpose of the Study:
- To present two novel techniques for interviewing patients with resistance.
- To enhance interviewer effectiveness with challenging patient populations.
- To improve patient cooperation and reduce distress in psychiatric assessments.
Main Methods:
- The article describes "crossing over to the other side of the canyon" technique.
- The "what if..." questioning technique is detailed.
- Illustrative interview examples demonstrate the application of these methods.
Main Results:
- "Crossing over" promotes patient confidence by addressing distress over diagnostic labels.
- "What if..." questions help identify and dismantle cognitive barriers.
- These techniques facilitate engagement with reluctant patients.
Conclusions:
- The presented techniques offer practical solutions for interviewing difficult patients.
- Focusing on patient distress and cognitive barriers improves therapeutic outcomes.
- These methods can enhance the effectiveness of psychiatric interviews.
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