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Delivering feedback on learning organization characteristics--using a Learning Practice Inventory.

Diane R Kelly1, Murray Lough, Rosemary Rushmer

  • 1NHS Education for Scotland, West of Scotland Region, Glasgow, UK. diane.kelly@nes.scot.nhs.uk

Journal of Evaluation in Clinical Practice
|September 11, 2007
PubMed
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This study shows a practical feedback system for National Health Service (NHS) practices to assess their learning capacity. This supports embedding learning into the NHS culture for quality improvement.

Area of Science:

  • Healthcare Quality Improvement
  • Organizational Learning
  • Primary Care Research

Background:

  • Quality improvement in the National Health Service (NHS) relies heavily on learning.
  • Embedding this learning into the NHS culture presents a significant challenge.
  • Developing effective feedback mechanisms is crucial for facilitating organizational learning.

Purpose of the Study:

  • To identify a robust feedback process and format for practices to receive data on their collective learning and change capacity.
  • To evaluate the utility and feasibility of a diagnostic instrument, the Learning Practice Inventory.
  • To inform the development of strategies for enhancing learning within NHS practices.

Main Methods:

  • Five primary care practices piloted the Learning Practice Inventory.

Related Experiment Videos

  • Data presentation formats were explored to optimize feedback delivery within and between practices.
  • Participant feedback was collected on data usefulness, clarity, and interest in further information.

    • Main Results:

    • Eighty-five staff participated; 61 completed evaluations.
    • Scores showed a general trend towards higher learning capacity across practices.
    • Significant variations in median scores were observed between practices, indicating diverse learning capacities.

    Conclusions:

    • A feasible and effective feedback process for assessing collective learning capacity in practices was identified.
    • The findings highlight the need for educational support to enhance learning and change.
    • This research forms the basis for an ongoing program to further embed learning in the NHS.