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User satisfaction with mobility assistive devices: an important element in the rehabilitation process
Kersti samuelsson1, Ewa Wressle
1Department of Rehabilitation Medicine, University Hospital, Linköping, Sweden. kersti.samuelsson@lio.se
Disability and Rehabilitation
|September 14, 2007
Summary
User satisfaction with rollators and manual wheelchairs is high, with daily use reported by most. While both devices are valued, differences exist in perceived usefulness and service aspects, with limited follow-up noted.
Area of Science:
- Rehabilitation Science
- Assistive Technology Research
- Gerontology
Background:
- Assistive devices often lead to noticeable functional improvements compared to traditional therapies.
- Despite their impact, there is a scarcity of evidence regarding assistive device effectiveness and user satisfaction.
Purpose of the Study:
- To assess user satisfaction, usage patterns, and perceived usefulness of rollators and manual wheelchairs.
- To identify any disparities in satisfaction levels between users of these two distinct mobility assistive products.
Main Methods:
- A study involving a random sample of 262 participants (175 rollator users, 87 wheelchair users).
- Data collection utilized the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST 2.0) and a supplementary questionnaire.
Main Results:
- High overall satisfaction was reported for both rollators and manual wheelchairs, with frequent daily use.
- Significant differences emerged in user-perceived usefulness, device characteristics, and service aspects between rollator and wheelchair users.
- The majority of participants reported no follow-up care, yet most did not feel it was needed.
Conclusions:
- Standardized follow-up protocols can provide rehabilitation professionals with ongoing, valuable data on assistive device impact and user satisfaction.
- This suggests a need for structured follow-up to optimize outcomes and gather consistent feedback on assistive technology.
