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Published on: February 16, 2011
A systems development life cycle approach to patient journey modeling projects
Joanne M Curry1, Carolyn McGregor, Sally Tracy
1Health Informatics Research, University of Western Sydney, Australia. jm.curry@uws.edu.au
This study introduces a Systems Development Life Cycle (SDLC) tailored for healthcare, enhancing patient journey modeling. The framework empowers healthcare staff to improve project consistency and outcomes in patient care redesign.
Area of Science:
- Healthcare Quality Improvement
- Health Informatics
- Systems Engineering
Background:
- Patient journey modeling offers a patient-centric approach to healthcare quality improvement.
- A Systems Development Life Cycle (SDLC) is a recognized framework for enhancing information system quality.
- Applying consistent project management frameworks can improve healthcare quality outcomes.
Purpose of the Study:
- To describe a tailored SDLC for healthcare, specifically for patient journey modeling projects.
- To propose this SDLC as a complementary tool to the Model for Improvement.
- To provide a project management framework for non-IT healthcare professionals in patient journey redesign.
Main Methods:
- Development of a healthcare-specific SDLC framework.
- Application of the SDLC in a midwife-led primary-care maternity services setting.
- Qualitative assessment of the SDLC's usability and impact by the project team.
Main Results:
- The developed SDLC was found to be logical and easy to follow by healthcare staff.
- The project team achieved demonstrable improvement results in patient journey redesign.
- The SDLC facilitated the creation of ongoing, goal-focused action plans.
Conclusions:
- A healthcare-specific SDLC provides a valuable project management framework for patient journey modeling.
- This SDLC empowers non-professional developers (healthcare staff) to enhance project quality and outcomes.
- The framework supports consistent and effective patient care redesign initiatives.
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