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Analysis of communicative behaviour: profiling roles and activities.
Inger Dybdahl Sørby1, Oystein Nytrø
1Department of Computer and Information Science and NSEP (Norwegian EHR Research Centre), NTNU (Norwegian University of Science and Technology), Trondheim, Norway.
Studies in Health Technology and Informatics
|October 6, 2007
Summary
This study introduces a method to analyze clinician communication patterns using speech acts. This approach helps understand information flow in hospitals and can inform the design of better clinical information systems.
Area of Science:
- Medical Informatics
- Communication Studies
- Health Services Research
Background:
- Effective communication is crucial in hospital settings.
- Understanding clinicians' communicative behavior is key to improving healthcare delivery.
- Existing methods for analyzing communication patterns can be enhanced.
Purpose of the Study:
- To present and analyze information on role activity through structured observation of communicative behavior.
- To demonstrate the utility of speech act profiles for analyzing clinician communication.
- To inform the design of new clinical information systems.
Main Methods:
- Structured observation of clinicians in a Norwegian university hospital setting.
- Data collection using an observation form with codes and free-text fields.
- Post-processing of recorded events into communicative acts for profile generation.
Main Results:
- Profiles of communicative behavior were generated from observed speech acts during pre-rounds and ward rounds.
- Analysis of three clinicians' communication patterns provided insights into information exchange.
- The method proved efficient for studying information and communication patterns in hospital wards.
Conclusions:
- Communicative behavior profiles offer an efficient way to analyze clinician interactions.
- This approach can identify patterns in information and communication within hospital wards.
- The findings support the use of this method in designing improved clinical information systems.
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