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Ask Me 3: improving communication in a Hispanic pediatric outpatient practice
Virginia Seguin Mika1, Pamela R Wood, Barry D Weiss
1South Texas Health Research Center, The University of Texas Health Science Center at San Antonio, San Antonio, TX, USA.
A simple strategy successfully introduced the Ask-Me-3 program in a pediatric clinic. Six months later, 20% of parents actively used these questions to improve patient-physician communication.
Area of Science:
- Health literacy
- Patient engagement
- Pediatric healthcare
Background:
- The Ask-Me-3 program aims to enhance patient-physician communication by encouraging patients to ask questions.
- Effective communication is crucial in pediatric settings, particularly in underserved communities.
Purpose of the Study:
- To implement and assess the adoption of the Ask-Me-3 program in a low-income, predominantly Hispanic pediatric practice.
- To evaluate patient awareness and utilization of the Ask-Me-3 questions post-implementation.
Main Methods:
- The Ask-Me-3 program was promoted using posters and brochures within the clinic.
- Parents were surveyed before and six months after the program's introduction to gauge awareness and usage.
Main Results:
- Initially, no parents were aware of the Ask-Me-3 program.
- After six months, 42% of 393 surveyed parents knew about Ask-Me-3, with half of those utilizing the questions.
Conclusions:
- A straightforward implementation strategy led to 20% of parents using the Ask-Me-3 program within six months.
- This highlights the potential for simple interventions to improve patient engagement in pediatric care.
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