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Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
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Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

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Service with a smile: do emotional intelligence, gender, and autonomy moderate the emotional labor process?

Hazel-Anne M Johnson1, Paul E Spector

  • 1Department of Psychology, University of South Florida, Tampa, FL 33620, USA. hazel_anne_m_johnson@yahoo.com

Journal of Occupational Health Psychology
|October 24, 2007
PubMed

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